FAQs

FAQs

Q1: How do I sign up for a free trial?

• A: To sign up for a free trial, visit our /payment page, enter your details, and it will be automatically applied in the checkout.

Q2: How can I cancel my membership?

• A: To cancel your membership, go to your Membership settings, navigate to the Stripe customer portal with "Manage Membership"

Q3: Can I use my own background images with the Scene Swap feature?

• A: No, you cannot upload your own custom background images to use with the Scene Swap feature. But, you can describe any background you want. Ensure they are detailed and precise for the best results.

Q4: What file formats are supported for uploads?

• A: Spoofzy supports a variety of file formats including JPG, PNG, and MP4 for both images and videos.

Q5: How do I update my billing information?

• A: To update your billing information, go to the go to your Membership settings, navigate to the Stripe customer portal with "Manage Membership"

Q6: What should I do if the Scene Swap feature isn’t working properly?

• A: If the Scene Swap feature isn’t working correctly, try the following:

  • Ensure good lighting and clear edges for the foreground subject.

  • Adjust the positioning and size settings.

  • Clear your browser cache and update it to the latest version.

  • Contact customer support if the issue persists.

Q7: How to give access to my VA?

• A: You can use the /delegate command to give access to 3 accounts (Pro tier), and also track how much they are using the software.